Job Summary
We are seeking a motivated and organized Retail Customer Service Coordinator for our new luxury sales and design center located in Twinsburg, Ohio. The ideal candidate will have excellent communication skills, a keen eye for detail, and a passion for customer service. The Retail Customer Service Coordinator will be the first person our clientele will see when they walk in the door and should be provided with a 5-Star, VIP experience as they select the best appliance solutions for their needs.
The Retail Customer Service Coordinator will serve as a liaison between the whole client experience throughout Home Appliance’s sales, warehouse, delivery, and installation divisions so there is one point of contact. In addition to follow up with our clientele to guarantee 100% satisfaction.
Responsibilities
- Greet and engage all guests who enter the showroom. Gather customer information for customer walk in report and build rapport
- Receive a high volume of inbound calls and emails
- Direct sales calls to salespeople and direct general calls to the correct departments
- Assist customers needing guidance or questions answered
- Ensure that all appliance displays are clean and tagged
- Create new sales/product tags when necessary
- Contact customers to confirm delivery and service appointments
- Contact customers after delivery to ensure they had a positive experience
- Take payments, process, and invoice on-site cooking class sessions
- Process payments for sales and parts orders
- Assist customers with parts and appliance pick up orders including model and serial verification and invoicing
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Strong organizational and multitasking abilities.
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Experience with Word, Excel and Outlook and a willingness to learn industry-specific software systems.
- Ability to work flexible hours, including evenings and weekends.
Why us:
- We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances
- We want only the best and will invest in your growth
- We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts
- Growing organization provides multiple opportunities for advancement
- We reward positive results and outstanding customer service practices
- We are happy. We love what we do. We work hard and play hard.
- We are constantly evolving to ensure the big and small details of what we do aren't missed.
- Every process should be about getting customers and keeping them for life
Home Appliance is a leading retailer and servicer of major appliances in the Northeast Ohio market. Our company works with a variety of clients including retail customers, designers, remodelers, residential and commercial builders, and apartment complexes. We currently have two retail locations, Avon and Brunswick, and an e-commerce site, www.YourHomeAppliance.com. In addition to our retail locations, Home Appliance Sales and Service also has a Parts, Service, & Distribution Center in Brunswick. In business for over 60 years, Home Appliance has built its business and reputation on doing whatever it takes to offer outstanding customer service during and after the sale. We are currently expanding our service area and need experienced service technicians, retail sales staff, and installers.
