Responsive recruiter

Benefits:

Great Working Environment
Growth and Career Advancement Opportunities
Flexible Scheduling
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

Job Summary

We are seeking a Customer Service Coordinator to join our team at Home Appliance. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.
This position requires travel to our local branches for team meetings, training, and other responsibilities. Please only apply if you can commit to regular travel to one of our locations in Northeast Ohio.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Why us:

We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances
We want only the best and will invest in your growth
We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts
Growing organization provides multiple opportunities for advancement
We reward positive results and outstanding customer service practices
We are happy. We love what we do. We work hard and play hard.
We are constantly evolving to ensure the big and small details of what we do aren't missed.
Every process should be about getting customers and keeping them for life

This is a remote position.

Compensation: $18.00 - $19.00 per hour

Home Appliance is a leading retailer and servicer of major appliances in the Northeast Ohio market. Our company works with a variety of clients including retail customers, designers, remodelers, residential and commercial builders, and apartment complexes. We currently have two retail locations, Avon and Brunswick, and an e-commerce site, www.YourHomeAppliance.com. In addition to our retail locations, Home Appliance Sales and Service also has a Parts, Service, & Distribution Center in Brunswick. In business for over 60 years, Home Appliance has built its business and reputation on doing whatever it takes to offer outstanding customer service during and after the sale. We are currently expanding our service area and need experienced service technicians, retail sales staff, and installers.

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Why Join Us?

We’ve been voted Best of the Best by Medina Gazette readers for 17 consecutive years as the top place to purchase appliances, and that same commitment to excellence extends to our team. We invest in your growth because we want only the best. As a growing organization, we offer multiple opportunities for advancement and recognize positive results and outstanding customer service.

Our team delivers the full customer experience, including sales, service, and parts, so you’ll play an important role in making a difference. We love what we do, work hard, and have fun along the way. Our culture is built on continuous improvement, ensuring every detail counts and every process focuses on earning customers for life.